Your privacy is more than a legal obligation to us — it is a moral responsibility. This document transparently explains how xe8 collects, uses, stores, and protects your personal data.
Six core principles that underpin how we manage your data
All data you send and receive through the xe8 platform is protected with 256-bit SSL encryption — the same security standard used by the world's leading financial institutions.
Xe8 has never and will never sell, rent, or distribute your personal data to any third party for marketing or commercial purposes without your explicit consent.
You have the full right to access, amend, or request deletion of your personal data at any time through your account settings or by contacting the xe8 privacy team.
Xe8 only collects data that is strictly necessary to provide our services. Data that is no longer required will be deleted according to our established periodic deletion schedule.
Only xe8 staff who require access to your data to perform their duties are permitted to do so. All access is logged and audited on a regular basis.
In the event of any data security breach involving your personal information, xe8 will notify you within the timeframe specified under our incident response procedure.
Important Note: This Privacy Policy is an agreement between you and xe8 regarding the use of your personal data. By using the xe8 platform, you agree to the terms set out in this document. We encourage you to read this policy in full and to contact us if any part is unclear.
Xe8 is an online wagering and gaming platform operating in Malaysia. We understand that when you entrust your personal data to us, it is not something we take lightly. This Privacy Policy document ("Policy") has been established to provide full transparency on how your information is managed.
This policy covers all aspects of personal data collection and processing that occur when you use the xe8 website, mobile app, customer support services, or any other official xe8 communication channels.
Xe8 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable related regulations. We take a proactive approach to protecting your privacy — not merely meeting the minimum legal requirements, but genuinely safeguarding your interests as a user.
Definition of "Personal Data": In the context of this policy, "personal data" means any information that can be used to identify you directly or indirectly, including your name, identification number, address, phone number, email address, financial information, and platform usage data.
Xe8 collects various types of personal data across different contexts. Below is a comprehensive overview of what we collect and why:
| Data Category | Example Information | Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | KYC Security |
| Contact Information | Email address, phone number, residential address | Communication Verification |
| Financial Information | Bank name, account number (partial), transaction records | Payment Audit |
| Usage Data | Game history, betting logs, game preferences | Improvement Personal |
| Technical Data | IP address, device type, web browser, operating system | Security Diagnostics |
| Communication Data | Livechat records, support emails, feedback | Support Quality |
We never collect sensitive data such as health information, religious beliefs, or political views. The financial data we retain is limited to what is necessary to process payments and meet audit requirements — full bank account numbers are not stored in our systems.
Collected data is used exclusively for legitimate, stated purposes. xe8 does not use your data for purposes unrelated to the services you use.
Xe8 does not use your data for third-party advertising. Any marketing communications you receive from xe8 relate solely to xe8 products and promotions, and you may unsubscribe at any time.
Xe8 does not sell, rent, or disclose your personal data to third parties without your consent, except in the limited circumstances described below:
Note on Game Providers: Third-party game providers operating within the xe8 platform may collect basic technical data (such as game records) necessary to operate their games. This data is subject to the respective provider's privacy policy, which we have reviewed and approved.
We invest seriously in security infrastructure to ensure your data is always protected. The technical and organisational security measures we implement include:
While we take all reasonable measures, no security system is entirely foolproof. In the event of a security incident involving your data, we will act immediately and notify you within the stipulated timeframe.
Xe8 uses cookies and similar tracking technologies to enhance your user experience and enable essential platform functions to operate correctly.
You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect platform functionality. Third-party cookies for external advertising purposes are not used on the xe8 platform.
Xe8 retains your personal data only for as long as necessary for the purposes stated in this Policy or as required by applicable law.
Upon expiry of the retention period, data will be securely deleted using methods that ensure it cannot be recovered. For data in physical form (if any), secure destruction is carried out in accordance with established procedures.
Under Malaysia's Personal Data Protection Act 2010 and xe8's privacy principles, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you at any time.
Request correction of inaccurate or incomplete data at no charge.
Request deletion of your data when it is no longer needed, subject to legal obligations.
Object to the processing of your data for direct marketing or profiling purposes.
Receive your data in a structured, machine-readable format for transfer to another platform.
Request restriction of your data processing under certain legally permitted circumstances.
To exercise any of the above rights, contact the xe8 privacy team by email at [email protected] (text display only) or via the platform's live chat. We will process your request within 30 business days.
The xe8 platform is exclusively for individuals aged 18 and above. xe8 does not knowingly collect or process personal data from individuals under 18 years of age. Age verification (KYC) is conducted during the registration process and prior to the processing of the first withdrawal.
Should we discover that personal data of a minor has been collected inadvertently, we will take immediate steps to delete that data and close the associated account. Parents or guardians who become aware that their child has registered on the xe8 platform should contact us immediately.
Xe8 reserves the right to amend this Privacy Policy from time to time to reflect changes in how we handle data, changes in applicable laws, or changes in our business operations.
When material amendments are made, we will notify you via an in-platform notification, an email to your registered address, or a prominent notice on this page. The "Updated" date at the top of this page always reflects the date of the latest amendment.
Our recommendation: Review this Privacy Policy page at least once every three months to ensure you are always up to date on how xe8 manages your data. Bookmark this page for easy access.
If you have any questions, concerns, or requests regarding your privacy and personal data, the xe8 privacy team is ready to assist. We are committed to responding within 14 business days for all privacy-related enquiries.
For general platform usage issues, please visit FAQ page us. For information on the platform's terms of use, please read Terms and Conditions xe8.
Right to Complain: If you are not satisfied with how xe8 has handled your personal data after contacting us, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) or the relevant regulatory authority. xe8 will cooperate fully with any investigation conducted by the relevant authorities.
Xe8 protects your personal data to the highest security standards. Register today and enjoy a safe, fun, and responsible gaming experience.
See also: Terms and Conditions | Responsible Gaming | FAQ